Are you ready for ISO Certification?

1: Why do you want to do an ISO? (pick all that apply)

a) We want more control over our business to make it work better.

b) We’re growing so much we need a formal system.

c) We need an ISO to be able to apply for tenders.

d) We’ve grown by acquisition and need to get all our different units operating the same way.

e) In our market we cannot get business unless we have the relevant industry ISO.

2: How do you use procedures in your company? (pick ONE statement)

a) We have no procedures.

b) We have procedures we think everyone follows, they’re just not written down.

c) We have procedures that we know everyone follows, but they’re not written down.

d) We have written procedures, but no-one really follows them.

e) We have written procedures which we think people follow.

f) We have written procedures that are definitely followed by everyone.

3: This question relates to how systematic and organised you are in the daily running of your business – choose one from each of the following pairs.

a (i) We have policies, objectives/aims and targets/goals.

a (ii) We don't have policies, objectives/aims and targets/goals.

b (i) And they relate to what we do.

b (ii) And they don't relate to what we do.

c (i) We review them periodically.

c (ii) We don't review them periodically.

d (i) We have schedules for training staff which we follow.

d (ii) We do not have schedules for training staff which we follow.

e (i) We have standard forms and templates for recording details of all our processes.

e (ii) We do not have standard forms and templates for recording details of all our processes.

4: Proactive improvement – choose one from each of the following pairs.

a (i) We have internal audits.

a (ii) We don't have internal audits.

b (i) We have a customer satisfaction assessment.

b (ii) We don't have a customer satisfaction assessment.

c (i) We have a complaints process.

c (ii) We don't have a complaints process.

d (i) We do review staff feedback.

d (ii) We don't review staff feedback.

e (i) We have a staff training programme that develops staff properly.

e (ii) We don't have a staff training programme that develops staff properly.

5. How effective are your senior management team? (Pick ONE from the following)

a) A selection of the senior management meet regularly to review how the organisation is working versus the way it should be. They use this to determine what needs to change and rewrites the policies, objectives and targets to address future changes.

b) A selection of the senior management meet sometimes to check the past activities of the organisation against budgets and uses this to reset the budgets.

c) At least one board member occasionally reviews the feedback of the person(s) responsible for the quality system(s) to keep appraised of what’s going on.

d) A board member attends the periodic review meeting for each quality system and uses that information to determine the organisation’s future strategy in discussion with the rest of the board.

e) Regular reviews on each quality area are held by the responsible manager who reports his findings to a non-present board member. That board member may or may not report back to his peers.

f) Regular reviews on each quality area are held by the responsible manager who reports his findings to a non-present board member. That board member passes on the findings to the rest of the board, but they might not follow up on them.

g) Regular reviews on each quality area are held by the responsible manager who reports his findings to a non-present board member who passes on the findings to the rest of the board. That board member passes the findings to the rest of the board and they act on it.

h) We never look at what has happened in our organisation – we are always too busy.

You have finished the quiz. Just pop in your name and email and we’ll send you the results immediately.

Name:

Email:

« Back Next »

How close are you to gaining ISO Certification?

Take the quiz to find out…

1: Why do you want to do an ISO? (pick all that apply)

2: How do you use procedures in your company? (pick ONE statement)

3: This question relates to how systematic and organised you are in the daily running of your business – choose one from each of the following pairs.

4: Proactive improvement – choose one from each of the following pairs.

5. How effective are your senior management team? (Pick ONE from the following)