Meeting Customer Expectations:
Milspares sources and supplies parts for the aerospace, military and general commercial markets.
As is common within the aviation industry, a major customer started to demand they hold ISO / AS certification. The pressure and value of this customer meant that Milspares could not put it off any longer, and decided to go for AS 9120 certification.
He slotted right in, becoming part of the team and worked in close partnership with the person responsible for quality at Milspares, essentially walking them through every aspect of the business — process by process — ensuring they were ready for assessment when the time came.
“Howard’s knowledge and attention to detail has been superb.”
“Our quality manual is now our working bible and we have a procedure for everything that happens in our business, including even sales. In summary, I’m not really sure if we would have got through this without Qualitation and Howard.”
– Alison Shortman, Quality Manager, Milspares