Business Improvement Courses

THE AUTOMOTIVE QUALITY CORE TOOLS ARE THE FOUNDATION OF AN EFFECTIVE QUALITY MANAGEMENT SYSTEM.

Temple provides a series of Business Improvement Courses – Root Cause Analysis 8D Problem Solving, 5S, Failure Mode & Effects Analysis (FMEA), Advanced Product Quality Planning (APQP) & Production Part Approval Process (PPAP).

Most automotive manufacturers and suppliers require use of one or more of the Core Tools and with the introduction of IATF 16949 it is a necessity that that employees working in the automotive industry qualify their employees with these skills to support the critical elements of this standard.

TEMPLE HAVE A CORE MISSION TO SUPPORT OUR LEARNERS IN ADULT AND FURTHER EDUCATION GAIN THEIR ASPIRATIONS AND ACHIEVEMENT, ENHANCED CAREER DEVELOPMENT AND BEING PART OF THIS SUCCESS AND CHANGE IS OUR PASSION.

Advanced Product Quality Planning Course (APQP)

This 1-day course is designed to meet the needs of companies involved with automotive quality systems such as IATF 16949 and addresses the typical requirements of the automotive industry. However, the principles are applicable to many business situations where adequate planning of products and processes is key to success. The content is delivered through a series of presentation slides, combined with a variety of participant activities.

COURSE OBJECTIVES

The key objectives are to enhance the participants’ existing knowledge and skills to enable them to contribute effectively to the product realisation process. The aim is that by the end of the course, a participant will understand:

The background to, and benefits of APQP

  • A model for successfully introducing new products and processes
  • The key ‘focus elements’ of APQP
  • The importance of a multi-disciplinary APQP team: How inputs from the various organisational functions contribute to the APQP process
  • How a variety of key tools and techniques are positioned within this model
  • How to create a Control Plan
  • The relationship of APQP with the Production Part Approval Process (PPAP) and IATF 16949 requirements
TARGET AUDIENCE

Cross-functional: Project and engineering managers, design and development engineers, project engineers, quality engineers, sales engineers, quality auditors, and other personnel who are involved with the introduction of new products and contribute to APQP / PPAP activities. Also, those personnel who need to understand the principles and terminology in order to communicate effectively with customers and suppliers.

  • Introductions and Review of Agenda
  • Introduction to APQP
    Voice of the Customer
    Project Timing Plan & Critical Path
  • APQP Phase 1
    Plan and Define Programme
  • APQP Phase 2
    Product Design and Development
  • APQP Phase 3
    Process Design and Development
  • APQP Phase 4
    Product and Process Validation
  • APQP Phase 5
    Feedback and Corrective Action Assessment
  • Control Plan Methodology

 

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Production Part Approval Process Course (PPAP)

This 1-day course is applicable to many business situations where adequate planning and validation of products and processes is key to success. The content is delivered through a series of presentations, combined with a variety of participant activities.

COURSE OBJECTIVES

The key objectives are to enhance the participants’ existing knowledge and skills to enable them to contribute effectively to the product realisation process. The aim is that by the end of the course, a participant will understand:

  • The role of Production Part Approval within the product realisation process
  • How various organisational functions contribute to PPAP
  • The requirements for a typical PPAP record, and submission document
  • The role of the ‘core tools and techniques’ involved in PPAP

TARGET AUDIENCE

  • This course is appropriate for project and engineering managers, quality engineers, and other personnel who are involved in the introduction of new products, and contribute to the APQP / PPAP process.

AGENDA

  • Introductions and Review of Agenda
  • Introduction to PPAP
  • The relationship of PPAP with Advanced Product Quality Planning (APQP)
  • PPAP Process Requirements
  • Customer Notification and Submission Requirements
  • Submission to Customer – Levels of Evidence
  • Part Submission Status
  • Record Retention
  • Customer Specific Requirements
  • Course Review & Closing Summary

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8D Problem Solving Course

This 2-day course comprises a comprehensive programme of problem-solving/continuous improvement tools and techniques. The content is delivered through a series of presentation slides and a variety of interactive, team-based participant activities.

COURSE OBJECTIVES
  • The key objectives are to enhance the participants’ existing knowledge and skills to enable them to become more effective at problem-solving and continuous improvement within their work process. The aim is that by the end of the course, a participant will understand:
    • Why it is necessary to solve problems
    • A methodical process for problem-solving, i.e. 8D
    • The benefits of using a team approach
    • How a variety of useful tools and techniques are used during 8D
    • The importance of identifying the root cause(s) of a problem
    • The importance of corrective action as a key output of 8D
WHO SHOULD ATTEND

This course is appropriate for those personnel who potentially will be ‘owners’ of a problem and hence, will lead and manage the activity from start to finish.

 

AGENDA DAY 1
  • Introductions, and Review of Agenda
  • Protect the Customer / Start the Problem Solving Process|
    Emergency Response Action (ERA)

Verification and validation activities
Tools and techniques for quantifying the problem (e.g. tally chart, paynter chart, measles chart, pareto chart, etc.)

  • Selecting a Team
  • Describing the Problem
    Problem statement / process mapping / histogram / trend chart
  • Interim Containment Action
AGENDA DAY 2
  • Root Cause Analysis
    Comparative analysis / brainstorming / fishbone chart / 5-whys / scatter chart
  • Developing and Implementing Permanent Corrective Actions
    Developing solutions / selection matrix / action plan
  • Preventing Recurrence of the Problem
    Application to other products / processes
    Procedure and system changes
  • Completing the Problem Solving Activity
  • Course Review & Closing Summary

 

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5S Course

One of the methods of determining an organisations approach to its business is to evaluate its workplace organisation capability & visual management standards.  5S engages people through the use of ‘Standards’ and ‘Discipline’.

THE 5 STEPS ARE AS FOLLOWS

  • Sort: Sort out & separate that which is needed & not needed in the area.
  • Straighten: Arrange items that are needed so that they are ready & easy to use. Clearly identify locations for all items so that anyone can find them & return them once the task is completed.
  • Shine: Clean the workplace & equipment on a regular basis in order to maintain standards & identify defects.
  • Standardise: Revisit the first three of the 5S on a frequent basis and confirm the condition of the Gemba using standard procedures.
  • Sustain: Keep to the rules to maintain the standard & continue to improve every day.

COURSE BENEFITS

  • 5S relates to workplace organisation and forms a solid foundation upon which many organisations base their drive for continuous improvement. It is equally applicable & successful in all sectors helping to achieve high impact results.
  • It is a systematic and methodical approach allowing teams to organise their workplace in the safest and most efficient manner.

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Process FMEA Course

This 1-day course is widely applicable to companies that produce products or provide services. It is also designed to support the requirements of IATF 16949 and Six Sigma activities. The content is delivered through a series of presentation slides, combined with a variety of participant activities.

COURSE OBJECTIVES

The key objectives are to enhance the participants’ existing knowledge and skills to enable them to become more effective at managing their work process, and meeting customer requirements. The aim is that by the end of the course, a participant will understand:

  • The role of FMEA in new product / service introduction, process management and improvement
  • How to develop and interpret a PFMEA
  • How process problems and product failures can be avoided
  • How other tools and techniques complement FMEA
  • The control plan methodology
  • The link with quality management requirements, e.g. IATF 16949, APQP / PPAP
WHO SHOULD ATTEND

Cross-functional: Project and engineering managers, process owners & engineers, project engineers, quality engineers, sales engineers, quality auditors, and other personnel who are involved with the introduction of new products and contribute to APQP / PPAP activities. Also, those personnel who need to understand the principles and terminology in order to communicate effectively with customers and suppliers.

AGENDA 

Introductions and Review of Agenda

  • Introduction to Advanced Product Quality Planning (APQP) and FMEA
  • Overview of Design FMEA; relationship with Process FMEA
  • Developing a Process FMEA (PFMEA)
    Defining a Process
    Identifying Failure Modes, Effects and Severity
    Special Characteristics
    Causes and Occurrence
    Process Controls and Detection
    Interpretation of Ratings, Risk Prioritisation, Improvement Actions
  • Teams present their FMEA results
  • Control Plan Methodology
  • Course Review & Closing Summary

 

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Measurement Systems Analysis Course (MSA)

This 2-day course is widely applicable to organisations that use measurements, gauging systems, and visual assessments. It is designed also to support the requirements of IATF 16949 and Six Sigma initiatives. The reliability of measurements and evaluations is an important consideration in any situation where they are used for decision-making purposes. The content is delivered through a series of presentation slides and course notes, combined with participant activities.

COURSE OBJECTIVES

  • The key objectives are to enhance the participants’ existing knowledge and skills to enable them to become more effective at managing their work process, and meeting customer requirements. The aim is that by the end of the course, a participant will understand:
    • The nature of measurement errors
    • How measurement error can affect decision making regarding process and product characteristics
    • How to plan, carry out, and interpret a variety of MSA studies

TARGET AUDIENCE

This course is particularly relevant to managers, engineers, auditors, scientists, and technicians who are involved in evaluating, auditing, and maintaining measurement systems.

AGENDA DAY 1

  • Introduction to MSA
    Types of Measurement System Errors
    Measurement System Discrimination
  • Stability Study
  • Bias Study
  • Linearity Study
  • Gauge R&R Study
    Range Method
    Type II (crossed) Average and Range Method

AGENDA DAY 2

Gauge R&R Study (cont.)
Indices for Evaluating the Measurement Process
Analysis of Variance (ANOVA) Method

  • Attribute Studies
    Attribute Agreement using Fleiss’ kappa
  • Studies for Non-replicable Measurements
    Nested ANOVA Method
  • MSA Plans, Procedures & Reporting
  • Course Review & Closing Summary

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Use of Minitab Software Course

This 2-day course explains how the analysis of process and product data can be readily accomplished using Minitab software. The course supports process management, problem solving and improvement methodologies.

COURSE OBJECTIVES

The aim is that by the end of the course, a participant will understand:

  • How to navigate within Minitab and perform basic operations
  • A variety of Minitab statistical tools
  • Set-up of dialogue boxes
  • Interpretation of Minitab output
  • Formatting of data and graphs for reporting and presentation

 

TARGET AUDIENCE

This course is appropriate for improvement practitioners, facilitators, managers, analysts, team leaders, quality personnel and administrative staff, who are involved in process management, problem-solving and improvement activities.

AGENDA DAY 1
  • Introductions and Review of Agenda
    • Introduction to Advanced Product Quality Planning (APQP) and FMEA
    • Overview of Design FMEA; relationship with Process FMEA
    • Developing a Process FMEA (PFMEA)
      Defining a Process
      Identifying Failure Modes, Effects and Severity
      Special Characteristics
      Causes and Occurrence
      Process Controls and Detection
      Interpretation of Ratings, Risk Prioritisation, Improvement Actions
    • Teams present their FMEA results
    • Control Plan Methodology
    • Course Review & Closing Summary
AGENDA DAY 2
  • Attributes Control Charts
    p chart
    np chart
    c chart
    u chart
  • Process Capability
    Cp & Cpk indices
    Pp & Ppk indices
    Non-normal capability
  • Measurement Systems Analysis (MSA)
    Gauge R&R study
    Attribute agreement study
  • Hypothesis Testing
    z test
    t test
    Test of proportions
    Equivalence test
  • Reporting and Presentation of Minitab Results
  • Review & closing summary

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Next Steps:

To follow up on any of these courses, please contact us for further details using the form below of give us a call direct on the number shown below.  We are happy to discuss the courses, the costs, the training methodology, the timing and/or the location – whatever you need to get the training that you are after.

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This form details the following courses from the ISO 9001 Quality section. Please choose which one you are interested in. If you want to know about more than one, please choose any one from those that you are interested in and raise the issue when we contact you: (required)

"Business Improvement" "Advanced Product Quality Planning Course (APQP)" "Production Part Approval Process Course (PPAP)" "8D Problem Solving Course" "5S Course" "Process FMEA Course" "Measurement Systems Analysis Course (MSA)" "Use of Minitab Software Course"