ISO 9001 Quality Management System
ISO 9001 is the international standard that specifies requirements for a quality management system.
Organisations use the certification to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
With more than one million organisations worldwide holding ISO 9001 certification, it is clear that the original quality standard is globally accepted as being worth the paper it’s written on.
Quality In, Quality Out
ISO 9001 is the ultimate indicator of quality. Its focus is customer satisfaction. Ask any of Qualitation’s consultants what holding ISO 9001 will do for your business and they’ll tell you it will:
- Allow you to match your products or services with your customers’ expectations
- Ensure that you never miss customer preferences as markets evolve
- Enable your organisation, however large or small, to be agile to changes such as market prices
Listen to the customer
In order to implement ISO 9001 (and make the most of the benefits it brings) your organisation must:
- Adopt a mechanism for capturing customer feedback and satisfaction levels
- Follow stringent customer service guidelines to ensure complaints are kept to a minimum, if not zero
- Optimise operations by incorporating both external and internal feedback into your systems
Firms that have successfully met the exacting standards of ISO 9001 have reaped the rewards, rising to the top of their fields. It’s an organising principle that an entire business can gather around and play their part to implement.
A flexible approach
A key requirement of ISO 9001 is building flexibility into your organisation, allowing your team to respond in a way that satisfies any customer who raises issues about your product or service.
We’ve all been in situations where we’ve made a complaint, only for it not to be taken seriously or swept under the carpet. Instead, ISO 9001 holds that your firm must be amenable to any necessary changes.