The focus of the ISO 9001 Standard, despite of its name, is Customer Satisfaction.
When the customer is satisfied, they come back with less effort from you – even if, over time, you raise prices.
You are here because you want to grow and improve the performance of your business. Allow our advisors to support your ambitions and create a viable plan.
Since 1998, Qualitation has actively supported the implementation of ISO standards for companies throughout the UK. We provide an ISO creation and installation service ISO audit services, advice on a range of ISO standards, ISO training and formalised progress reviews.
Implementing the ISO 9001 Standard within your organisation requires you to:
- Set up a method for your customers to provide feedback, so you can actually measure customer satisfaction.
- Ensure your customers have nothing to complain about.
- Ensure your staff have a comprehensive and ongoing training programme.
- Ensure that feedback from customers and internal sources is used to develop your future systems to get better still.
WHY TO CHOOSE QUALITATION?
We intend to retain our 100% success rate: ISO standard certification has been awarded to every client for over 20 years.
Meet with a Qualitator
“I’ve worked with Geoff over a number of years and greatly value his integrity and pragmatic approach to helping companies achieve better results. Business Consultancy seems at times a crowded field but Geoff stands out head and shoulders above the rest.”
– Ian Walker
“The integrity was never in question, he was easy to get on with and his expert guidance was always well thought through. While a subject matter expert he always made his guidance easy to follow. Carl always made himself available, pleasure to do business with.”
– Gary Nevison