What are the benefits of an ISO System?
Clear, well designed controls result in better quality, more efficient and effective production – whether in manufacturing or service scenarios. The staff are better trained for more than just what they are doing now – allowing for role expansion and variability – which drives up staff capabilities and morale. The result is that the client’s requests are more often met exactly as promised (if not bettered) and they recognise the expertise and reliability of the operation.
This will drive them to enthuse to others, bringing in more business. At the same time, better financial returns (higher productivity x more business = increased turnover AND increased profit) allow the organisation to expand production/scope/market or all three.
As ISO systems are recognised around the world, there are many buyers that will be reassured that their suppliers operate such systems. Many times tenders are determined in this way – often with Public Sector tenders. In some areas, having the requisite ISO standard is a requirement to continue to do business in the field (eg in the Automotive or Aviation sectors). In some cases it can be effectively a legal requirement (eg for forensics laboratories to have ISO 17025 Laboratory Competence or for a medical product supplier to have ISO 13485 Medical Devices in order to get the Medical Devices CE marking required to place a good on the EU market). So having the ISO standard, allows an organisation to access part of the market closed off to others.